Our Contact Center products
Servetel’s hosted contact center ensures stable and efficient communication between your customers and your business.
Get a contact center dashboard with smart features for intelligent monitoring.
Power-packed Contact Center features
IVR
Our IVR calling menu enhances customer engagement while reducing the human workload.
Agent Scheduling
Efficiently schedule call routing over IVR to agents based on their availability for optimal coverage.
Call Recording
Record customer conversations for quality control, live monitoring, and performance review.
Call Forwarding
Maximise every business opportunity by forwarding calls to destinations for seamless connectivity.
Number Choices
Choose from a wide pool of numbers offered by Servetel to get one that suits your business.
Call Routing
Ensure quick and easy access to the right department with our call routing feature.
Real Time Analytics
Leverage technology and business intelligence to track performance and analytics in real-time.
Live Call Monitoring
Stay updated on ongoing calls between customers and agents through our remote admin portal.
SMS Alerts
Stay on top of missed and received calls with SMS alerts to remain informed and responsive.
Our Happy Clients
"The quality of Servetel's voice broadcasting service was really impressive. We are now looking forward to having a long-term partnership with them."
Ravindra Fegade
Digital Marketing- ManagerCIPLA
"Servetel powered our voice broadcasting campaign and they were thoroughly impressive. Delivered us quality solutions, well in time. I am sure we have found a long-term partner in Servetel."
Arshad Zaidi
Asst. ManagerOLA
"The quality of IVR services offered by Servetel has been fantastic, their quick support and after sales has proved to be highly beneficial. I wish all the success to Servetel and I'm sure we have found a long term partner in Servetel!"
Nikhil Thapar
Marketing SpecialistSAP
" Very first business principle is 'never miss an opportunity'. Servetel is an absolutely perfect solution to follow that principle - at least for the opportunity that comes over phone calls. Its Toll-Free number and IVR service has delivered some amazing results for me. "
Jatin Gupta
ProprietorFeather Sleep International
"I have always had positive experience working with Servetel! Servetel has always provided positive recommendations and the best price for the services. I'm especially impressed with the support provided after sales. I would highly recommend Servetel as your cloud telephony service providers."
Varsha Bansal
Marketing ManagerVivaan Solar
Best-in-Market Pricing
Get a high-quality contact center solution with minimal effort and investment.
99.99% Uptime Guarantee
Servetel offers 99.99% SLA-backed uptime with N+1 redundant infrastructure.
End-to-End Customer Service
From research to post-purchase assistance, we ensure hassle-free customer service at every step.
Enhanced Customer Support
Get enhanced live assistance from our product experts over email, chat and call.
API Integrations
Innovate your business solutions with CRM and other third-party application integration.
Contact Center Suite
Get access to fully functional cloud telephony suite along with free SMS & call credits.
